Returns and refunds
This page describes how refund requests may be handled for the informational formats listed on the main page.
Digital goods
If a file cannot be delivered because of a technical fault on the sender side, a replacement link may be offered. Refund eligibility depends on the payment method used.
How to request help
Use the contact form with your order reference if one exists. Messages are read in ordinary office hours where possible.
Limitations
Nothing on this page promises a particular outcome for any request. Decisions are made case by case.